FAQ
Common Questions
Straight answers about Spirewind business phone service. Select a question to see the answer.
Is there a contract?
No. Service is month-to-month.
Can I keep my phone numbers?
Yes. We move your existing numbers to Spirewind. Porting usually takes 7 to 14 business days, and your current service keeps working until the switch.
What does switching involve?
We order and set up your phones, then install them, train your staff and move your numbers on the same day.
Do I buy the phones?
Yes. Phones are a one-time purchase and they're yours.
How do I get a price?
Call or send a message. You'll get a written quote with no hidden fees.
What's included?
Unlimited calling to the lower 48 states and Canada, auto-attendant, ring groups, business-hours and after-hours routing, call transfer and parking, and voicemail delivered to email with a transcription.
Do I have to pay for changes?
No. Adding a user, changing call routing or updating your greeting is part of the service.
Can I take business calls on my cell phone?
Yes. A mobile app lets you make and receive calls from your business number.
Can I keep my fax machine or overhead paging?
Usually, yes. We connect existing fax machines and paging speakers where the equipment allows.
Does 911 work?
Yes. We test 911 calling on every system we install.
What happens if my internet goes down?
The mobile app keeps working automatically, and we can re-route your calls to cell phones or another number.
What if I change internet providers?
Your phone system moves with you. It works over any business internet connection.
Do you work with healthcare offices?
Yes. We work with healthcare practices and will sign a Business Associate Agreement (BAA).
Who do I reach when I need help?
Our support team. You deal directly with the people who built your system, not a call center.
How fast do you respond?
Typically within a few hours, and often within minutes. Guaranteed response times are written into your service agreement.
What if I want to leave?
Your numbers are yours. Service is month-to-month, so you can move them to another provider at any time with no exit fee.
What areas do you serve?
Fort Wayne and nearby communities, including New Haven, Leo-Cedarville, Huntertown, Grabill and Roanoke.
Have a question that isn't here? Ask us directly.